HR Chatbot: Do You Think Your Business Needs It?

Have you ever heard about a Chatbot? You know chatbots have practically been given for online retail, but these are even starting to make their way into a less certain space -- the human resource department.

Yes, you know HR chatbots, that can run the gamut in cleverness and sophistication from static to dynamic interfaces, are getting deployed and used to handle basic recruiting tasks and answer simple assistance questions. The motivation for the usage of the technology is even basic: HR departments want efficiency.

But you know the HR managers who wish to invest in the technology must definitely approach the decision with caution. Like with other technology investments, glossy new objects don't automatically solve business issues. They must also be prepared to manage the expectations of the employees.

There are many benefits of using these human resources chatbots and you must consider them. In this post, you would get to know about a few of the many benefits of these chatbots and you would definitely want to use them once the post is over.

These chatbots eliminate the need to write explanatory emails and follow them up with reminders to get answers to simple questions from human resource department. Additionally, employees don’t need to search for relevant ‘go-to person’ to solve a query or access basic information about company policies and overall culture.

Mainly if they are a new employee. Human resource chatbots integrate information from different types of departments to offer employees holistic, timely and even that of relevant responses. What's more, simple actions like scheduling meetings also get done promptly.

It is significant to note that not only are responses prompt; they are also accurate and error-free. This is critical as, in addition to cutting down the response time, it saves human resource personnel the hassle of going through the profile record of an employee each time they pose a query; thus, saving time and energy on both the ends.

Of course, human resource chatbots help improve both productivity and efficiency by facilitating the right query resolution. Since chatbots learn from experience and proper conversations, the accuracy of the responses simply goes up with time and so, the need for human agents to step in reduces.

Once you have access to transparent and objective information on how organizational processes and protocols are working is necessary to cultivate loyalty amidst the employees. Human resource chatbots cater to the data-backed, objective, yet customized employee data about benefits, salary, and firms’ policies.

By answering every general and basic query of employees instantly and in an accurate manner. Indeed, these human resource chatbots are promoting transparency and clearness, thus, inculcating a sense of trust. As an outcome, employees are probable to display a higher kinship for the employer and stay longer.

No one does appreciate the delayed feedback. And it is terminated if the feedback on today’s performance gets given three months later in the quarterly review. With human resource chatbots working in your organization, employees can request instant feedback from the seniors on reports, presentations, and results they have delivered, on the same day.

Adding to this, they can also receive nameless feedback to ensure its authenticity. By catering quality feedback instantly, human resource chatbots solve two of the hugest challenges of gaining feedback.

Human resource chatbots can play a crucial role in getting fresh employees acquainted with company policies and culture. No matter how attractive your onboarding process is, watching uncountable videos and presentations in a duration of a few days will not end up in high retention of information.

In order to make this procedure conversationally dynamic, human resource chatbots such as Leena, not only cater information that is immediately relevant to the requirement of the employee but also conduct tiny quizzes and tests to make sure that the information registers. The same procedure can help employees make the most of learning and training units.

The usage of Instant Messaging (IM) is not only familiar to employees in the present time, but the fact that a query gets directed towards a machine and not a human, do make posing the question easier. There are then no questions too uncooperative or obvious to be asked.

While asking questions on problems of relatively less significance like office timing, dress code or number of leaves left can be done in the absence of the fear of judgment, reporting serious problems such as workplace bullying, sexual harassment or even that of abuse of a procedure gets easier.

You know what many organizations do face a lot of trouble or expensive mistakes because of the errors on the part of the human resource professionals. What is the point if your organization is dipping because of the mistakes or lethargy on the part of the human resource professionals? That would be a slap for your growth right?

Remember a single chatbot is going to get your error problems solved and that toot with distinction. There is a lot that chatbots can get you once you try them out.

This is just scratching the surface! Human resource chatbots cater virtually limitless opportunities for the optimization of current processes to both the employer and employees by catering constant, immediate and dependable support and guidance. These chatbots can help solve critical HR challenges and wonderfully simplify the employee cycle.

Thus, it would not be wrong to state that your organization has to introduce the concept of the chatbot for the best outcomes.